Western survey methodologies have proven ineffective for obtaining feedback and data representative of Indigenous communities. So this page is not organized like those for other stakeholder groups. But the organization has learned a great deal about how to better communicate effectively and respectfully with Indigenous groups. Here are a few first principles:
Each community is unique. Communications should be tailored to meet the specific community’s needs.
Trust is built through personal interactions (e.g., phone calls, virtual meetings, face-to-face gatherings) where we learn to understand each other’s interests. Only after investing in those relationships can more passive forms of communication be effective (e.g., form letters, website postings).
Communication is by its nature a two-way process, which allows for an exchange of information, ideas, and knowledge so everyone can give and receive information they value.
Based on community feedback, here are some additional points to be aware of:
We are often too formal and technical. It is essential that our communication consider who is receiving it and be easily understandable and appropriate for the audience.
Legal writing is challenging for lay audiences to understand. We should do more than simply cite legislation or rely on traditional tropes of Western legalistic writing. In some situations, a plain language summary may be appropriate.
We are often too terse and do not adequately demonstrate that we actually heard their concerns and questions. When responding to queries from Indigenous communities, be certain that you are responding to each and every one of their points individually.
A timely response is very important. If we don’t have an answer right away, tell them as soon as you can that it will take additional time. And then be sure to follow up with a sincere and full response.
Going back to principle #1, it’s important to always use the correct name of a First Nation, Inuit, or Métis group. The Government of Alberta maintains a list of Indigenous community consultation contacts. If you do not already have contact information, reference this list or contact Engagement and Communication for advice.
https://www.alberta.ca/indigenous-consultation-contacts.aspx
The term “Indigenous” should be capitalized, along with the names of specific groups and the terms “First Nation,” “Métis” (with the accent), and “Inuit.”
When speaking collectively, speak in the plural: “Indigenous peoples,” “Indigenous communities,” and “First Nations.”
When working directly with any stakeholder, especially with Indigenous communities, always defer to their expressed communication preferences, even if they conflict with the style guide.